When you choose to shop at KQ Store, we accompany you every step of the way in delivering your goods!
1. Accurate Shopping & Shipping Consultation
– Dedicated, free consultation: Our team at KQ Trading is always ready to assist you – from product selection, checking shipping regulations for each type of goods, to advising on optimal packaging solutions to ensure maximum product protection.
– Clear process guidance: You’ll receive a transparent explanation of every step – from placing your order at KQ Store to receiving it in Vietnam.
– Transparent cost breakdown: We provide detailed, clear quotations with no hidden fees, helping you plan your budget with confidence.
2. Safe, Fast, and Cost-Effective Shipping Service
– 5% shipping discount exclusively for KQ Store customers, helping you save more on delivery costs.
– Direct international air freight – no intermediaries – ensuring your goods are handled quickly, safely, and in compliance with global shipping standards.
– Professional packaging: Goods are packed to international standards with shockproof and moisture-proof protection throughout transit.
– 24/7 shipment tracking: Monitor your shipment status online anytime, anywhere, for complete peace of mind.
– Customs clearance support: KQ Trading handles all customs procedures in both Australia and Vietnam, ensuring smooth and prompt clearance with minimal risk of delays.
3. Professional After-Sales & Customer Care
– Door-to-door delivery in Vietnam: Once your shipment arrives, we deliver it directly to your home or a convenient pick-up point, saving you time and effort.
– Claims resolution support: In the event of any shipping issues, KQ Trading commits to swift, transparent handling to protect your rights.
– Bilingual customer service: Our Vietnamese–English support team is always ready to answer your questions and ensure a seamless, professional service experience.
– Loyalty program: Frequent shoppers and shippers enjoy additional exclusive benefits from KQ Trading.
– Contact us today for free consultation and experience our seamless shopping and shipping service from Australia to Vietnam!
