Shipping Policy

At KQStore, we are committed to delivering your orders promptly and securely within Australia and internationally. This policy outlines delivery timeframes, shipping fees, and your rights under Australian Consumer Law (ACL).
1. Domestic Shipping Areas
We deliver to all states and territories in Australia, including metro and regional areas. Some remote locations may have longer delivery times or limited services.
2. Domestic Delivery Timeframes
- Standard Shipping: [5-7] business days (metro areas)
- Express Shipping: [2-5] business days (metro areas)
- Regional/Remote: Additional [10-12] business days
Delivery times are estimates and may vary due to courier delays, public holidays, or extreme weather.
3. Domestic Shipping Fees
Any applicable fees will be shown at checkout before payment.
4. International Shipping Areas
We ship to selected countries worldwide. Shipping availability, delivery times, and fees vary depending on destination and courier service.
Customers are responsible for any customs duties, taxes, or import fees charged by the destination country (except for Vietnam).
5. International Shipping Fees
Shipping fees vary by destination and order weight/size. The exact cost will be calculated at checkout before payment.
6. Order Processing
Orders are processed within [1] business days after payment confirmation. Orders placed on weekends/public holidays will be processed on the next business day.
7. Tracking & Delivery
Once shipped, you will receive a tracking number via email/SMS. Ensure someone is available to receive the delivery. If unavailable, the courier may leave the parcel in a safe place or take it to the nearest collection point.
8. Damaged or Lost Parcels
If your order arrives damaged or is lost in transit, contact us immediately. Under ACL, you may be entitled to a replacement or refund if goods are not delivered as promised or arrive in unacceptable condition.
9. Need Help?
 Email: [order@kqtrading.com.au]
 Phone: 0451935994